Smart crime informatics and decision support for police–community partnerships

Abstract

Nowadays, technology continue to rise with new ways to improve public service delivery, especially in areas like law enforcement and public safety. In the Philippines, traditional crime reporting systems faced challenges in law-and-order; they had delayed responses, manual processes, and a lack of community involvement. To deal with these concerns, this study aims to address the challenges to develop Digital Crime Informatics and Community Relationship Management System with Decision Support for Police Provincial Offices. The study utilizes a developmental research approach guided by the Agile Software Development Life Cycle (SDLC). To design, develop and test the system, ISO/IEC 25010 Software Product Quality Standards were used. Findings revealed that the system met important quality standards such as usability, performance efficiency, security, and functional suitability, while the decision support feature enabled the Philippine National Police (PNP) to effectively monitor crime data and location-based information to improve their resource allocation and patrol planning. In conclusion, the system makes police work more efficient, strengthens community involvement in crime reporting demonstrating the potential of technology- driven solutions to improve law enforcement and public safety. The practical implication of this study is that the developed system can serve as a scalable and adoptable model for adoption in other provinces, that supports a modernize way of crime reporting and police-community collaboration.