The impact of supply chain management practices in the healthcare domain on customer satisfaction in Saudi Arabia

Abstract

This study investigates the impact of supply chain management practices (SCMP) on customer satisfaction (CS) within Saudi Arabia's healthcare sector, focusing on strategic supplier partnerships, information sharing, and internal lean practices. Using a quantitative research design, data were collected from 316 participants across various healthcare institutions in Saudi Arabia and analyzed through correlation, regression, and ANOVA techniques. The findings reveal a significant positive relationship between SCMP and CS, with key factors such as supplier partnerships, information sharing, and lean practices emerging as critical determinants of patient satisfaction. The study underscores the importance of strengthening SCMP to improve healthcare quality and operational efficiency, offering practical insights for healthcare managers and policymakers. By optimizing inventory management, fostering vendor partnerships, and adhering to international standards, healthcare organizations can enhance service delivery, reduce costs, and align with global benchmarks, ultimately achieving long-term sustainability in Saudi Arabia’s healthcare system. These results contribute both theoretical and practical knowledge, addressing existing gaps in the literature while highlighting the unique challenges and opportunities within the Saudi context.