Public service motivation as an intervening variable self-efficacy, competence, and organizational commitment to the performance of the state civil apparatus

Abstract

This study aims to examine the impact of self-efficacy, competence, and organizational commitment on the performance of State Civil Servants (ASN), both directly and through the mediating role of public service motivation. The research sample consisted of 209 ASN employed in Regional Apparatus Organizations (OPD) responsible for generating Regional Original Revenue (PAD) within the South Sumatra Provincial Government. The sample was chosen through the Proportionate Stratified Random Sampling method. Data were collected using questionnaires and analyzed with Structural Equation Modeling (SEM) utilizing Lisrel 8.8 software. The findings indicate that: (1) Self-efficacy positively and significantly influences ASN performance, meaning that higher self-efficacy leads to better performance, while lower self-efficacy results in reduced performance; (2) Competence has a positive and significant effect on ASN performance, where greater competence enhances performance, whereas a lack of competence may hinder it; (3) Organizational commitment positively and significantly affects ASN performance, implying that stronger organizational commitment improves performance, while weaker commitment leads to lower performance; (4) Public service motivation serves as a mediating factor between self-efficacy and ASN performance; (5) Public service motivation also mediates the relationship between competence and ASN performance; and (6) public service motivation acts as a mediator between organizational commitment and ASN performance. In summary, higher levels of self-efficacy, competence, and organizational commitment among ASN contribute to increased public service motivation, which ultimately leads to improved performance.