Blockchain and its role in narrowing the banking sector Efficiency and effectiveness of banking services

Abstract

This research examines how Jordan's banking industry uses BC to enhance the effectiveness and efficiency of banking services. A quantitative approach is applied in this study. 300 participants from five leading Amman banks that have integrated BC into their operations provided data for analysis using PLS-SEM. The direct relationship between implementing BC and banking efficiency and effectiveness is investigated in this study, together with the intermediary effects of operating costs and transparency. The results verified that incorporating BC into banking procedures enhances efficiency and effectiveness. Transparency and operational expenses are also important factors in this connection. The research offers helpful suggestions for financial organizations considering implementing BC. Banks can invest in technological innovations that improve their internal procedures, save costs, and boost customer satisfaction more wisely if they know how BC might promote efficiency and effectiveness. To successfully integrate it into operations, continuous training of human resources is necessary to meet the challenges of managing business by adhering to rules and regulations and data privacy requirements.