BAKKAR, M. B. .; KRISHNASAMY, H. N. .; NORDIN, N. R. M. . Directive speech acts in Jordanian hotel Encounters: A pragmatic analysis of politeness Strategies for cross-cultural service excellence. International Journal of Innovative Research and Scientific Studies, [S. l.], v. 8, n. 4, p. 437–446, 2025. DOI: 10.53894/ijirss.v8i4.7870. Disponível em: https://www.ijirss.com/index.php/ijirss/article/view/7870. Acesso em: 19 nov. 2025.