ZIKY, R. .; BAHIDA, H. .; OULAMINE, A. .; CHAKRA, R. .; MASSIKI, A. . Online customer relationship management: A systematic review and a future research agenda. International Journal of Innovative Research and Scientific Studies, [S. l.], v. 8, n. 4, p. 1823–1831, 2025. DOI: 10.53894/ijirss.v8i4.8242. Disponível em: https://www.ijirss.com/index.php/ijirss/article/view/8242. Acesso em: 7 dec. 2025.