SUSILO, D. .; SAM, T. H. .; HIDAYAT, E. .; THANOS, G. A. C. .; WINARKO, H. B. .; TONG, P. K. . The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future. International Journal of Innovative Research and Scientific Studies, [S. l.], v. 8, n. 6, p. 860–869, 2025. DOI: 10.53894/ijirss.v8i6.9760. Disponível em: https://www.ijirss.com/index.php/ijirss/article/view/9760. Acesso em: 7 dec. 2025.