1.
Susilo D, Sam TH, Hidayat E, Thanos GAC, Winarko HB, Tong PK. The implementation of SERVQUAL in measuring user satisfaction and its impact on the intent to continue using VOD applications in the future. ijirss [Internet]. 2025 Sep. 10 [cited 2025 Dec. 7];8(6):860-9. Available from: https://www.ijirss.com/index.php/ijirss/article/view/9760