The requirements of total quality management and the determinants of its application in private Iraqi press institutions: Al-zaman newspaper as a model

Abstract

This study investigates the requirements of total quality management (TQM) and the determinants affecting its application in Al-Zaman newspaper, one of Iraq’s leading private press institutions. The research employed a survey methodology, using a structured questionnaire administered to 30 participants representing journalistic, administrative, and technical staff. Five TQM dimensions, each measured through four indicators, were assessed to capture the perceptions of employees regarding the availability and effectiveness of quality practices. Data were analyzed using the Statistical Package for the Social Sciences (SPSS). The results revealed that while senior management at Al-Zaman demonstrates formal support for TQM, there is a lack of strategic planning and a limited understanding of its operational mechanisms. The findings underscore the challenges faced by private Iraqi press institutions in embedding quality practices, despite growing pressures from advanced information and communication technologies and the intensifying competition within the media sector. This study concludes that the adoption of TQM can enhance institutional performance, attract audience trust, and reinforce employee involvement in decision-making, provided that management develops clear strategies for implementation.