The impact of green HRM on employee technostress: The moderating role of emotional intelligence in digital leadership in the banking sector

Abstract

This study investigates the impact of Green Human Resource Management (GHRM) practices on employee technostress and examines the moderating role of Emotional Intelligence (EI) within digital leadership in the banking sector. While GHRM initiatives are designed to promote environmental sustainability, they may inadvertently increase employee technostress due to evolving technological demands and process changes. Using a quantitative approach, data were collected from 165 banking employees across hierarchical levels and analyzed through structural equation modeling. The findings reveal a significant positive relationship between GHRM practices and employee technostress, indicating that sustainability-driven HR policies can contribute to workplace stress. Additionally, technostress is found to have a negative effect on employee engagement, emphasizing the unintended consequences of digital transformation in green initiatives. However, the moderating role of EI in mitigating technostress was not statistically significant, suggesting that while EI plays a role in workplace adaptability, it may not be sufficient to counteract stress caused by GHRM practices. These results underscore the need for organizations to implement supportive mechanisms such as leadership interventions and targeted training to balance sustainability goals with employee well-being. Future research should further explore these relationships across diverse industries and cultural contexts to refine HR strategies for digital transformation and green initiatives.